My name is Ece Ciper. I’m a designer specialized in building and optimizing services, products, experiences, and strategy, with a human-centered design process and a strong emphasis on visual design.

Created a process that reduced friction, increased home buyers’ confidence, and saved time on their journey to a new home.

Designed a suite of guides, toolkits, and training materials to equip Capital One's growing design team with the tools and methods to practice Service Design with confidence. This effort helped instill an experience design mindset at the organizational level and beyond.

Designed, built, and asked 50K+ employees of Capital One on Slack to play a game: Emoji Sort. The data generated helped Slack admins get more accurate insights into topics and moods of their audience.

Model Inventory Dashboard was released, giving the modeling community and the Model Risk Office access to real-time and explorable insights into their models’ health, compliance, performance, and associated business decisions at a granular level. This dashboard replaces duplicative efforts across teams and LOBs, and saves 90 hours per quarter of collective efforts towards putting together a compliance report.